Frequently Asked Questions
Everything you need to know about choosing, ordering, and maintaining your perfect carpet.
How do I calculate how much carpet I need to order?
We recommend measuring the length and width of your room at the widest points, then adding 10% to the total square footage to account for cutting, waste, and pattern matching.
Do you offer professional installation services?
Yes, Carpet Warehouse partners with certified local installers. You can add professional installation to your order during the checkout process for an additional fee.
Can I request samples before making a full purchase?
Absolutely. You can order up to five free swatches to see how the colors and textures look in your home's unique lighting before committing to a full roll.
What is your return policy for cut-to-size carpets?
Because carpets are custom-cut to your specific dimensions, we cannot accept returns unless the product is defective or damaged upon arrival. Please check your measurements carefully before ordering.
How long does shipping take for oversized flooring items?
Standard shipping for carpets typically takes 7-14 business days. Due to their size, these items are shipped via specialized freight carriers who will contact you to schedule a delivery window.
Are your carpets treated for stain resistance?
Most of our synthetic fiber carpets come pre-treated with advanced stain-shield technology. Specific details regarding warranty and treatment can be found on each individual product page.